Member Service Representative

APCO Employees Credit Union

Trussville Branch, Main Office Branch

Job Title

Member Service Representative

Job Description

The Member Service Representative is responsible for providing a variety of member service functions and having knowledge of all member service functions within the Credit Union. This position reports to the Deposit Ops Supervisor or Branch Supervisor. The Member Service Representative does not have any direct supervision duties. The Member Service Representative provides a variety of paying or receiving functions for members over the telephone, in person, or by mail; performs a broad variety of member service functions such as opening or closing accounts; actively cross-sells products and services of the Credit Union. Key Responsibilities: •Provides front line member service and is the first impression in the branch •Processes deposits, withdrawals, and payments for member accounts •Prepares and completes documentation for products and services •Opens and closes member accounts •Assists members with basic debit/credit card needs •Balances cash drawer daily •Provides general Credit Union information to members Essential Qualifications and Competencies: •High school diploma required •Some college experience preferred •Cash handling and/or service experience required •Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union •Accurately conveying detailed or important instructions •Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision •Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together •Ability to sit for up to eight hours

Job Type

Job Responsibilities

Key Responsibilities: •Provides front line member service and is the first impression in the branch •Processes deposits, withdrawals, and payments for member accounts •Prepares and completes documentation for products and services •Opens and closes member accounts •Assists members with basic debit/credit card needs •Balances cash drawer daily •Provides general Credit Union information to members

Job Qualifications

Essential Qualifications and Competencies: •High school diploma required •Some college experience preferred •Cash handling and/or service experience required •Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union •Accurately conveying detailed or important instructions •Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision •Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together •Ability to sit for up to eight hours

Age Requirement

18+

Drivers License Required

N

Academy Experience Preffered

Other

Company

APCO Employees Credit Union

Location

Trussville Branch, Main Office Branch

Shift / Schedule

815am - 5pm

Pay Range

Link To Apply

Starting Date

Numer of Positions

1

Contact Info

Jenni Tetloff
(205) 226-6891
750 17th Street North

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Location

Trussville Branch, Main Office Branch

Shift / Schedule

815am - 5pm

Pay Range

Link To Apply

Starting Date

Job Description

The Member Service Representative is responsible for providing a variety of member service functions and having knowledge of all member service functions within the Credit Union. This position reports to the Deposit Ops Supervisor or Branch Supervisor. The Member Service Representative does not have any direct supervision duties. The Member Service Representative provides a variety of paying or receiving functions for members over the telephone, in person, or by mail; performs a broad variety of member service functions such as opening or closing accounts; actively cross-sells products and services of the Credit Union. Key Responsibilities: •Provides front line member service and is the first impression in the branch •Processes deposits, withdrawals, and payments for member accounts •Prepares and completes documentation for products and services •Opens and closes member accounts •Assists members with basic debit/credit card needs •Balances cash drawer daily •Provides general Credit Union information to members Essential Qualifications and Competencies: •High school diploma required •Some college experience preferred •Cash handling and/or service experience required •Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union •Accurately conveying detailed or important instructions •Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision •Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together •Ability to sit for up to eight hours

Job Responsibilities

Key Responsibilities: •Provides front line member service and is the first impression in the branch •Processes deposits, withdrawals, and payments for member accounts •Prepares and completes documentation for products and services •Opens and closes member accounts •Assists members with basic debit/credit card needs •Balances cash drawer daily •Provides general Credit Union information to members

Job Qualifications

Essential Qualifications and Competencies: •High school diploma required •Some college experience preferred •Cash handling and/or service experience required •Professional, well-developed, interpersonal skills are necessary for servicing and for projecting a positive image to members of the Credit Union •Accurately conveying detailed or important instructions •Requires specific vision abilities such as close vision, adjusting focus for close computer work, and some color vision •Ability to use primarily the fingers for typing, picking up small objects, or pinching fingers together •Ability to sit for up to eight hours

Any Trussville Business is welcome to list job openings

Once submitted the ad will be approved by the chamber.

The ad will stay active on the job board for 90 days.

If the job is filled, the company is responsible for letting the chamber know.

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Community Caroling and Tree Lighting Chamber Member Booth Vendor Application

Sunday, November 27, 2022
4:30-6pm
West Mall in Trussville
For more information contact the chamber at (205) 655-7535
or email Melissa.Walker@trussvillechamber.com